Everything you need to know to get SGS working for you:
- Where does SGS inspect vehicles? – We
inspect vehicles wherever it is convenient – home, office
or any other location selected. Our inspectors work Monday through Friday 8am to 5pm, and
our customer service hours are Monday through Friday 8am to 9pm.
After an inspection is ordered, one of our Customer Service Representatives
will call the seller to schedule a convenient time and place. SGS
is all about convenience for our customers.
- How long does it take to get an inspection completed? – Usually
two days, depending on the location of the vehicle and the time payment is received.
SGS will attempt to post the inspection report within 24 hours of the completion of the
inspection. Same day inspections are not available; however in most cases, we can
accommodate next day appointments if the payment is received prior to 2:00 pm EST.
- How long do inspections take? – Usually
45 to 60 minutes. Exotic and high-end luxury cars take slightly
- Can buyers and/or sellers order inspection report? – Either
buyers or sellers can request SGS Vehicle Inspection Reports.
The seller or a representative of the seller must be present
at the time of the inspection. If you are the potential buyer,
you MUST obtain the seller’s permission for us to contact
them. We also require that the buyer provide the seller’s
contact and vehicle information.
- What information will I need at the time of the inspection? – If
the inspection includes a road test, an authorized adult (18 years or older)
must be present to sign an authorization agreement. Also, proof of the vehicle
registration and insurance must be provided at the time of the inspection.
However, if the vehicle is located at a dealership, only dealer plates are
- Will permission be required for the inspection? – The
owner of the vehicle or the owner's representative will
be required to sign an “Authorization
Agreement” giving us permission to inspect and road test
- How do I order an inspection? – Just
click on the “Order Inspection” button
and you will be directed to PayPal to arrange for payment. After
approval, you will be directed back to us to order the inspection.
One of our representatives will call the seller to set a convenient
time for the inspection, or they can call the SGS Customer
Service Center at 1-800-806-0868, Monday through Friday, between
8 a.m. until 9 p.m. (Eastern Time) to schedule an inspection.
- Will I have an opportunity to provide feedback
on the SGS Inspection? – One of our customer
service representatives may contact you for your comments.
you can always send us
a message at firstname.lastname@example.org concerning the SGS experience.
We welcome your questions and comments at any time.